Terms of Use

IMPORTANT LEGAL NOTICE: THIS LEGAL NOTICE APPLIES TO THE ENTIRE CONTENTS OF THE WEBSITE WHICH IS ACCESSED AT WWW.THENATIONALPAGES.CO.UK (“the Site”) AND THROUGH ANY CORRESPONDENCE BY E-MAIL BETWEEN THE SITE AND YOURSELF. WE ASK THAT YOU READ THESE TERMS THOROUGHLY BEFORE USING THE SITE. YOUR USE OF THE SITE INDICATES THAT YOU ACCEPT THESE Terms of use REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THE SITE. THIS NOTICE IS ISSUED BY THENATIONALPAGES (“the Company”).

    These Conditions

  1. The Company reserves the right to modify, add to or change the Terms of use, our Privacy Policy, and any other policies at any time without notice. Any such modifications, additions or changes will be effective immediately on being uploaded to the Site. Continued use of the Site after modification, additions or changes has been made is your acceptance of the modification, addition or change.

    User Licence

  2. As a user you have permission to print and download/copy extracts from the Site for your own personal use on the following basis:

    1. No modification to documents or related graphics on the Site in any way;
    2. No modification to accompanying text on graphics that have come from the Site;
    3. The Company’s copyright and this permission notice appear in all copies; and
    4. that you cannot sell, rent, lease, license, sublicense, grant any rights in, transfer, distribute, time-share or otherwise assign to any third party any portion of the Site.

  3. You acknowledge that, the copyright, service marks, trade marks, database rights and other intellectual property rights in all material on the Site(including without limitation for photographs and graphical images) are owned by the Company or its licensors.
  4. Subject to paragraph 2.a, no part of the Site may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company’s prior written permission.
  5. Any rights not expressly granted in these terms are reserved.
  6. In the case of you breaching any of these Terms of use, your authorisation to the Site automatically terminates and you shall immediately destroy any downloaded/copied or printed materials

    7. Third Party ‘Partners’ Intellectual Property rights

  7. The copyright, service marks, trade marks, database rights and other intellectual property rights belonging to third parties, as indicated, remain vested with such third parties.
  8. The Company is not responsible for the content of third party sites (e.g. “Google Ad words”) linked to this site or for third party content. If you access any third party sites through the Site any resulting agreement will be entirely between you and the relevant third party.
  9. The Site’s display of any third party intellectual property rights, including trade marks, on the Site in such a manner as is intended for the benefit of the relevant intellectual property owner to help identify the owner’s entry in the Site and the Company intends no infringement of any rights in such intellectual property rights in displaying these on the Site.
  10. The appearance or absence of services, products, companies, organisations, home pages or other websites on this Site does not imply any endorsement or non-endorsement thereof by the Company nor does it imply in any way that the Company is in any way associated with or connected to the proprietor of such third party rights.
  11. If any third party intellectual property owner requests that the Company should remove such information, they can make a request in writing to the Company and the Company will comply with such a request as soon as possible.

    12. Service access

  12. The Company does its up most to make sure that the site is available 24 hours a day, the Company shall not be liable if for any reason the Site is unavailable at any time or for any period.
  13. The Company reserves the right to restrict access to the Site without notice in the event of maintenance, repair, system failure or for reasons out of the control of the Company.

    14. Visitor material and conduct

  14. Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to the Site shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
  15. You are prohibited from posting or transmitting to or from the Site any material:
    1. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
    2. for which you have not obtained all necessary licences and/or approvals; or
    3. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
    4. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
    5. You may not misuse the Site (including, without limitation, by hacking).
    6. The Company shall fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of paragraph 15.2 or paragraph 15.3.
    7. The content of all advertising on the site is the responsibility of the advertiser and the Company nor its affiliates shall be held responsible for any statements, opinions or advice they may contain.
    8. In the event that you consider the content of any advertising page posted on the Site to be incorrect, offensive or in breach of our terms you can contact the Company as directed by clicking "Contact us" at the top of every page.
    9. We may restrict, suspend or terminate your access to the Site if we believe that you have breached these terms at any time. Any such restriction, suspension or termination will be without prejudice to any rights which we may have against you in respect of your breach of these terms. We may also remove any sections or features of the Site at any time, at our sole discretion.
    10. We do not vet any information received from Third Parties before it is posted onto the Website and hereby exclude all liability in relation to such information in so far as it is permitted by law.

    User Registration

  16. By registering with the Site you become a single user and cannot be shared by others.
  17. The security of your login information issued by the Site is your responsibility.

    18. Disclaimer

  18. The materials in the Site websites are provided "as is" and without warranties of any kind either expressed or implied. Accordingly, to the maximum extent permitted by law, the Company provides you with this Site on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to the Site.

  19. Payments for enhanced paid-for listings
    These Terms and Conditions apply to all transactions on this site, by telephone, in person or mail order. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the terms and conditions when you place an order, to ensure that you are familiar with the most current ones.

    After we have enabled and configured your enhanced listing you will receive a Welcome Letter, normally by email. The Welcome Letter will also contain your login details if you have upgraded to Gold level membership.

    The login details must be kept secure and in a safe place with your Welcome Letter. Please do not disclose the login information to any third party as they will be able to update your microsite.

    Shortly after we issue the Welcome Letter we shall invoice you for payment. Our payment terms are 7 days from the date of the invoice.

  20. Payment Process
    We accept payment by cheque, credit/debit card (via telephone).
    We accept the folowing credit or debit cards: Mastercard, Visa, Maestro, Switch and American Express.
    We currently do not have an e-commerce facility to pay online, however we accept credit or debit card payment by telephone.
    1. Payment by credit or debit card (via telephone):
      We collect personal information from you related to your payment, such as your invoice number, name, address and credit/debit card details.

      This information is not used for any other purpose than to service your payment.

      All information you supply is treated with confidence and will not be shared with any other parties.
      The National Pages does not store any financial information in relation to your payment, i.e. card details.

      Once your payment has been processed any such information is securely destroyed.

    2. Delivery charges
      There are no delivery charges. No physical product will be delivered to you.

    3. Cancellations and Refunds
      If for any reason you are unhappy with your purchase, you can cancel your purchase within the statutory cooling-off period of 7 days of your order providing you have not logged on to the account provided, and have thus benefited from the services provided. You will receive a full refund and the cancellation is free of charge.

    4. To cancel your purchase you must either:
      Email us at cancellations@thenationalpages.co.uk quoting your order reference number;
      Phoning us on 08456 219 219 - please have your order reference number to hand;
      Write to us at:
      The National Pages
      Sales Department
      Victoria House
      Victoria Street
      Taunton
      Somerset
      TA1 3FA

      THIS CANCELLATION POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS

  21. Every reasonable effort has been put into place to ensure that the information on the Site is correct, the Company does not warrant the accuracy and completeness of the material on the Site. The Company may make changes to the material on the Site, or to the products and prices described in it, at any time without notice. The material on this Site may be out of date, and the Company makes no commitment to update such material.

    22. Moderation

  22. What is moderation?
    ‘Moderation’ is the practice of:
    Maintaining the Site by checking all submissions in relation to the Terms of use of the site.

  23. What is a moderator?
    A ‘Moderator’ is somebody who is responsible for making sure that the information submitted to the website respects the terms of conditions of the Site.
    A moderator is:

    • There to make sure that information submitted to the site is acceptable;
    • There to approve any changes i.e. a company upgrading from bronze to gold will need to be approved before the upgrade can take place.

  24. Who are the moderators of this site?
    The Company employs dedicated staff to ensure the quality of the Site.

  25. That form of moderation will be used in this site?
    There are two types of moderation practiced:
    • Pre-moderation - where all submissions and requests are checked against the Terms of use before they are published/carried out;
    • Post-moderation - where all participant submissions are regularly checked against the Terms of use after they are published/carried out.

    The Site employs a pre-moderation strategy. This means that user submissions will not go live instantly, instead they will first be checked by the moderators.

    The Site employs a post-moderation strategy. This means that after the submissions go live the information will be checked again against the Terms of use.

  26. The Site makes no warranties, representations or undertakings about :

    • Any of the content of this web site (including, without limitation, any as to the quality, accuracy, completeness or fitness for any particular purpose of such content);
    • Any content of any other web site referred to or accessed by hypertext link through this web site ("3rd party site").

    27. Indemnity

  27. You will indemnify us against any loss, damage or cost incurred by us arising out of your use of the Site, any of its services or any information accessible over or through the Site, including information obtained from linked sites, your submission or transmission of information or material on or through the Site or your violation of these Terms of use or any other laws, regulations and rules. You will also indemnify against any claims that information or material which you have submitted to us is in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, breach of confidence, infringement of copyright or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters and that you will fully cooperate with us in any such defences.


    28. Liability

  28. The company and any other party (be that with or without the involvement in creating, maintaining or delivering the Site),and any of the Company’s group companies and their employees and employers, exclude all liability and responsibility for any amount or any kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence, contract or otherwise) in connection with this Site in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
  29. Nothing in this legal notice shall exclude or limit the Company’s liability for:
    1. death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or
    2. fraud; or
    3. misrepresentation as to a fundamental matter; or
    4. any liability which cannot be excluded or limited under applicable law.
  30. If your use of material on this Site causes the need for repair, servicing or correction of equipment, software or data, you assume all costs thereof.

    31. Governing law and jurisdiction

  31. By using this website you understand that these conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

    32. Registered Company Details

  32. TheNationalPages.co.uk has been made available to you by ‘TNPD Limited’ Registered Address: Langaller House, Langaller, Taunton, Somerset, TA2 8DA. Registered in England No. 06435464 Last Updated on 27th March 2008